وظائف بنك HSBC للخبرات

 وظائف بنك HSBC للخبرات

UK Client Service Officer, GSC Cairo

Closing date 02-Apr-2022

Principal Responsibilities :

Identify and resolve daily cash management inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services
Organic cross selling of GLCM products and services and provide superior service support for all GLCM solutions
Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
Open daily cases to track inquiries and manage cases to resolution within agreed timelines
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set
Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
Ensure all activity documentation is complete to provide performance tracking
Complete other responsibilities, as assigned
Establish and maintain excellent working relationships with the key HSBC stakeholders
Live the Group Values
Supports HSBC’s GBM and CMB customers

Requirements :

Bachelor’s degree in business, related field or equivalent work experience
Knowledge of industry standards related to all Cash Management products and services preferred
Ability to understand customer needs, and translate to actions aimed at providing quick resolutions
Ability to resolve medium to complex queries including customer complaint resolution
Strong Customer Orientation and passionate about delivering superior customer service
Ability to write business emails providing complete and accurate information and next steps
Excellent interpersonal skills and ability to interact and build relationships with stakeholders at all levels
Great written and communication skills in English
Flexibility to work shifts
Ability to understand a customer’s business and the fundamentals of running a business
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

Apply Here