وظائف مجموعة الفطيم Al Futtaim للخبرات

وظائف مجموعة الفطيم  Al Futtaim للخبرات

National Commercial Department Manager

KEY ACCOUNTABILITIES:

SALES

Drive Sales

Regularly reviews & analyses sales figures including daily, weekly and monthly to identify opportunities to develop sales performance .
Drives sales through implementation of the marketing and store presentation principles for all seasonal launches, sale, events and deals & offers.
Develops the team to become well-rounded fashion retailers by: developing knowledge of both seasonal fashion trends; developing teams’ ability to pull together both M&S key seasonal looks and outfits and uses this information to engage the customer and drive sales.
Understands the local competitors, their fashion offering, visual merchandising approach and uses this information to identify sales opportunities.
Maximise the sales opportunity through utilising key elements of the entire customer journey e.g. walkways and focal points.
In line with the Working Week Framework identifies risk areas and probes performance to deliver improvements
Leads walk rounds with Commercial, Visual Team and store visitors; highlighting best sellers, feedback on product information, availability risks, cataloguing and areas of missed opportunity
Consistently utilises other stores and builds robust relationships with Regional Office to drive store profile
Analyses customer conversion system and use this information to drive conversion, ATV (Average Transaction Value), IPC (Item per Customer) and maximize sales.


Layout and Look

Understands M&S Brand & Sub-Brands, ensuring this is consistently executed across product handling in accordance with segmentation cluster, visual principles and, ticketing
Plans ahead with Visual Team to ensure the delivery of the activity calendar including events, sale, seasonal and product launches,
Agrees space plan with support from the Store Manager, once a season,
Ensures accurate space count is delivered on time and reviewed accordingly where appropriate
Agrees block plans proportionate to space, flexes footage with the Store & Visual Manager for all seasonal launches and events
Ensures the delivery of grid plans by exploiting stores architecture and implementing easy to shop layouts
Regularly reviews the delivery of the Brand, Store Presentation and Marketing principles and seasonal updates with the store team and follows up with an action plan

Stock Management

Reviews top and bottom selling lines weekly to ensure correct options are carried
Challenges the availability of NOOSE lines, keep the team informed about NOOSE lines, deliver reports on time to ensure availability
Looks for opportunities to enhance receiving process and minimize stock loss
Regularly reviews high stockholding areas with Store Manager to determine a course of action to minimize stockholding
Reviews BTF to capitalize on sales opportunity

Service Standards

Delivers great service for our customers and role models ‘Service -Doing the Right Thing’ and our 4 key service behaviors at all times.
Listens to and actively seeks feedback from customers on service standards and uses the information to drive improvement
Ensures customer complaints are dealt appropriately with in a timely manner and risks are identified.
Ensures all employees are trained
Utilizes service observation forms to sample service standards and provide timely feedback to sales assistants.
Walks the customer journey ensuring a high execution of visual standards across the store.
Ensures service standards are driven throughout the day by conducting customer walkthroughs
Is aware of the service proposition among competition through comp shop and uses information to set highest benchmark in the store
Ensures elements of the Service Pyramid are in place to provide an easy to shop environment with engaging staff who are delivering Rhythm and Routine, Basic Services and Delight (Clean, nice smelling, well maintained, proper music, shopping tools in reach, well presented and engaged staff on the floor, at tills, at fitting rooms)

Service Measurement

Analyzes MS and CSI reports with management team to identify areas to improve and implements the action plan
Analyzes customer comment cards and takes action when required
Motivates team by utilizing service awards budget by rewarding and communication excellent service in store

STANDARDS

Compliance

Knows the SOP s and compliance requirements
Delivers the weekly rhythm and routine through WWF to ensure management review and sign off is completed on time
Follow the tasks linked with admin team at designated times as set by business standards
Ensures direct reports are knowledgeable and updated in SOP changes



Health and Safety

Ensures adherence to Health and Safety guidelines at all times. Ensures any potential risks to customers or employees are addressed immediately
Ensures the equipment on the sales floor and decor is compliant with Health & Safety Regulations and adheres to company guidelines to manage risk
Ensures all kit swap out or new equipment is planned for implementation and instilled in line with a safe working practices.
Ensures any maintenance issue is reported correctly and resolved quickly to the company standard requires, escalating as appropriate
Reviews cleaning contractors to ensure they are delivering to M&S requirements and escalate risks appropriately
Ensures clean as you go is a rhythm and routine

Duty Management

Carries out the Duty Manager Role when required / supports the Duty Manager by understanding the part to play in the Store’s Business Continuity Plan
Coordinates WWF to organize the day and week as a part of Duty Management

Employee Engagement

Communicates effectively and engages team through team briefs and meetings.
Takes time to ensure each member understands their accountabilities and how they contribute to the store’s performance.
Engages with each member on a regular basis to build a strong partnership that promotes good communication and involvement
Initiate projects to encourage involvement
Reviews the Engagement Survey Results with Store Management Team, plays his/her part in communicating results, building and executing action plans

Performance Development

Executes PDR process (Objective Setting, IDP and Performance Reviews)
Agrees targets for the team and takes appropriate action to deal with poor performance in a timely manner.
Identifies and develops talent through setting individual development plan and follow up with Store Manager
Sets clear direction and coaches existing team and new starters to achieve the required standards e.g., floor walk rounds and new business initiatives.
Takes ownership for own development by growing technical ability and demonstrating a set of strong business competencies.
Identifies training needs and supports execution of Training Plans.
Drives a routine in recognizing and rewarding success formally and informally

JOB CONTEXT:

A Commercial Department Manager may be exposed to senior management of the AF Group due to store visits, business reviews and as well as government officials .This exposure will require diplomacy and the ability to manage sensitive situations on the floor immediately. Being in constant interaction with customer and Sales Assistant requires good communication skills and courtesy and putting people first.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

3 -5 years’ experience in the fashion retail and having hold a supervisory role ..
Knowledge of POS systems
Knowledge and passion of fashion trends, garments and outfit building
Knowledge of stock inventory systems
Knowledge of basic visual merchandising principles and store layout
Capability to sell and drive sales
Ability to work under pressure and multi-task
Strong customer focus.
Knowledge of MSOffice programs
Analytical skills to work with sales and stock data to spot issues , trends and gaps

Behavioural Competencies : Must have the ability to create an environment where Al Futtaim behaviours are exhibited at all levels

Customer Focus
Individual Accountability
Continuous Improvement
Personal Leadership
Teamwork

Apply here