وظائف شركة ابوغالي موتورز

وظائف شركة ابوغالي موتورز

 Customer Experience Manager

Job Summary:

The Customer Experience Manager bridges the gap between the customer and AGM by ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.

Duties & Responsibilities:

• Explore opportunities to consistently improve the customer experience throughout their lifecycle with AGM.
• Drive customer retention, and increase customer satisfaction, loyalty, and advocacy.
• Map customer journey and identify opportunities to optimize customer engagement.

Qualifications:

• Bachelor's degree
• 10+ years of experience in a similar role.
• Thinking Outside of The Box.
• Continuous Skill Development.
• Organized and ability to Lead.
• Advanced Interpersonal skills.
• Deep knowledge of the customer service methodologies & techniques.
• Fluent in English.

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