وظائف شركة زيروكس Xerox مطلوب مهندسين
Docucare Associate IV
MAJOR RESPONSIBILITIES:
Client Relationship Management
Serve as the primary on-site customer contact for equipment support and service.
Provide on-going end user training on equipment.
Service Delivery
Basic device maintenance, including: replacement basic accessible parts and
consumables per equipment specifications.
Break/Fix support, including consumable replenishment, for the majority of
tasks.
Liaise with relevant IT support and provide device related configuration
elements, e.g. IP address.
Point of contact for equipment removal and delivery for onsite support.
Perform basic equipment problem diagnosis to support problem resolution.
Utilize Xerox web-based applications as required to support in problem
identification
Report activity as required by local processes.
IT support functions, including; downloading & installing printer drivers on
end-user equipment, mapping to PC as required, escalate printer network issues
to appropriate resource etc.
Device Configuration (Enter IP address, scanning templates, User access levels.
Scan to File/Email, etc…)
Monitor/apply current software updates/patches
Job Requirements
Bachelor degree of Engineering (Mechatronics)
from a reputable university.
0-2 Years of working experience.
Preferred experience in IT, service delivery projects and client interaction
experience.
Strong communication and problem-solving skills.
Customer Service oriented with good interpersonal skills.
Good command of English.
Proficiency in basic computer applications.
Knowledge and experience in dealing with printing technology.
Role model in personal behavior and performance standards.
High technical level of handling hardware and software support.
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