وظائف بنك التجاري وفا Attijariwafa Bank

وظائف بنك التجاري وفا  Attijariwafa Bank

Collection & Recoveries Senior Officer

Job Purpose
Managing the recovery process and classification of accounts, this would involve dealing with delinquent customers and possible reschedule arrangements. That will take one of two forms (direct contact with the customer as well as the External Collection / recovery Agency)
Responsible for any other tasks / responsibilities within Retail Collections and Recovery Unit (if and when assigned by Head of Retail Collections & Recoveries)
Main accountabilities and approximate time split
Accountability: Performance, Risk Management, Control and Collections Time Split: 60%

Ensure proper monthly domains distribution over collections agencies, and manage the reallocations between agencies
Ensure setting proper monthly targets
Monitor and Control the delinquent retail accounts (Cards/PIL/Auto) which are handled by External Tele-calling teams and take appropriate action to normalize the position, within the determined policy rules and laid down strategies. The overall objective of the role is to ensure action is taken to prevent the account of rolling forward.
Ensure Identifying the delinquency reason and educate the customer when needed to reduce delinquency
Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such delinquent accounts are returned to order within the shortest possible time.
The overall objective of the role is to ensure completion of appropriate and timely collection actions by collectors to prevent the account from rolling forward:

a. Undertake the review and action of delinquent reports by self and team
b. Employs established collections strategies within policy guidelines according to product Cards, Auto or PIL to ensure that out of order accounts are returned within the shortest time.
c. Ensure contact/visiting of delinquent customers whose accounts out of order, that will take the form of outbound calls
d. Adhere to service level agreement
e. First point of contact for customer complaints on delinquent accounts.
f. Support External Collections agencies in the capacity planning and in preparing the collectors
g. Working close to Product Collections Management.

Knowledge, Qualifications/ Experience:

Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the bank products, services and policies.

Essential
Basic knowledge of the Bank’s customer service standards.
Good understanding of the bank’s lending policies, principles and procedures.
Good understanding of litigation process.
Basic risk Managements techniques
Debt recovery techniques.
Negotiation skills.

Preferred
2 – 3 years of experience in a similar position.
Retail Bank relevant experience
Any extra post graduate certificates would be a plus.

Technical skills / Competencies
Skills required undertaking the role:

Leading & managing skills
Communication Skills.
Numeric Skills.
Good Interpersonal Skills.
Ability to effectively work within a team.
Analytical Skills.
Self-starter with strong drive to perform.

To Apply